We operate three separate SMS programs — Customer Care, Marketing (planned Q3 2026), and Employee MFA — each registered with The Campaign Registry under the A2P 10DLC framework. This page is the public reference we share with carrier reviewers, customers, and employees so anyone can see exactly how we collect consent, what we send, and how to opt out.
Every form on our site that collects a phone number renders the same canonical SMS consent checkbox below. It is unchecked by default. Submitting the form without checking it submits the rest of your information normally — consent is optional. This is the verbatim opt-in language the customer sees on the live wizard.
Every form submission writes a row to the sms_consent_audit table with timestamp, IP address, user agent, page URL, disclosure version, the consent state, the phone number (E.164), and a foreign key to the lead record. Active consent records are retained for the customer relationship plus 7 years; opt-out records are retained indefinitely.
Every public form that collects a mobile number renders the canonical consent checkbox. Marketing has its own dedicated opt-in checkbox; we never bundle marketing consent with Customer Care.
Actual messages we send across our three programs. Customer-specific details are illustrative.
Reply STOP (or any of the alternates) to any of our messages. You will get a single confirmation and we will not text you again on that program. Each program (Customer Care, Marketing, MFA) is opted out independently.
Reply HELP at any time. You will receive: "Future Auto Group: For help, contact us at (855) 880-4201 or support@futurebayarea.com. Msg frequency varies. Reply STOP to opt out. Msg&Data rates may apply."
Changed your mind? Reply START to re-enroll in the program you previously stopped. You will receive a confirmation.
You can always contact us by email at support@futurebayarea.com, by phone at (855) 880-4201, or in person at any of our five rooftops. Opting out of SMS does not affect any of those.
Mobile information, phone numbers, and SMS opt-in consent will not be sold or shared with any third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties under any circumstances.
Consent to receive text messages is never a condition of purchase, service, financing, or any other Future Automotive Group product or transaction.
The disclosure text rendered on every consent checkbox is identical and version-controlled (current: v1.1). Changes bump the version.
We don't run a fixed cadence. Customer Care frequency tracks your open deal or service ticket. Marketing is capped at 4 per program per month.
Every consent state we record is paired with timestamp, IP, page URL, disclosure version, and a lead-record FK. Auditors can replay any user's exact consent journey.
Retention.Active SMS consent records live for the customer relationship plus 7 years. Opt-out records (STOP replies, manual unsubscribes) live indefinitely so we don’t accidentally re-contact you.
Right to modify. We may modify, suspend, or terminate any of our text-message programs with reasonable notice via SMS, on our sites, or by email. Continued participation after the effective date of a change constitutes acceptance of the change.
Most people sign up by checking the SMS consent box on a form (test-drive request, service appointment, ePrice quote). You can also opt in by texting our Customer Care number first, or by giving your number to one of our employees in person specifically for the purpose of getting texts.
Customer Care messages depend entirely on your activity — if you have an open deal or service ticket, you may get several messages a day; otherwise, none. Marketing (planned for Q3 2026) is capped at 4 per month per program. Employee MFA is 1–6 codes per workday for active employees.
If you change numbers, just text us at the Customer Care number to let us know, or update your number on your account or at your next service visit. Carrier-recycled numbers are flushed from our consent database within 30 days of a delivery failure.
No. Mobile information, phone numbers, and SMS opt-in consent will not be sold or shared with any third parties or affiliates for marketing or promotional purposes. The only parties that see your number are us, our messaging vendor (Twilio), and your mobile carrier — strictly as needed to deliver the messages you asked for.
All major US carriers — AT&T, Verizon, T-Mobile, US Cellular, and most regional MVNOs. Future Automotive Group, Twilio, and your mobile carrier are not liable for delayed, misdirected, or undelivered messages.
STOP applies per program, so if you opted into both Customer Care and (eventually) Marketing, you'll need to STOP each one. If you've STOPped a program and are still getting messages from it, email compliance@futurebayarea.com with your phone number and we'll fix it.