Future Automotive Group sends one-time passcodes to employee phone numbers as a second authentication factor for our internal systems — Okta, the Titan operator console, CRM, DMS, payroll, and email. This page is the public reference we share with carrier reviewers — there is no public sign-up form because the program is available only to people we employ.
Second-factor authentication for internal logins. Without MFA enabled, employees cannot reach Okta, the Titan operator console, the CRM, DMS, payroll, email, or any system that touches customer or financial data.
Codes fire on new-device login, elevated-privilege actions (e.g., refunding a transaction), and password resets. Most employees receive 1–2 codes per workday; on-call IT staff up to 6.
Available exclusively to Future Automotive Group employees who completed onboarding. The number is removed from the sending list within 24 hours of an employee's last day.
| Brand name in message | "Future Auto Group" |
| Sending number | (855) 388-0420 (toll-free) |
| Carrier | Twilio |
| Use case | MFA / OTP only |
| Audience | ≈ 480 Future Automotive Group employees |
| Message rates | Standard carrier rates may apply |
| Embedded links | None |
| Embedded phone numbers | IT helpdesk only, in HELP reply |
During onboarding, each new hire signs a consent form acknowledging that we will text one-time codes to the mobile number on file. The form is in the standard new-hire packet, separate from any marketing or external communications consent.
Within their first week, the employee enrolls a phone number in Okta as a second factor. Okta is the system of record for the number; HR confirms it matches what's on the consent form.
On first login from any new device, the employee receives a confirmation code by SMS. Replying YES confirms they own the number; replying NO triggers an IT review.
On the employee's last day, HR removes the number from Okta as part of the standard off-boarding checklist. We do not send another message to that number for any reason after that.
Employee MFA is an employment-only program. Public visitors cannot enroll because the messages are only useful to people who have an Okta account in our tenant. The form text above is what every employee signs during onboarding before their number is added to Okta as an authentication factor.
Reply HELP at any time to get IT helpdesk contact info: "Future Auto Group IT: For login help, call (925) 555-0142 or email itsupport@futurebayarea.com. Msg & data rates may apply."
Reply STOP to opt out. You will get a confirmation and we will not send another code. NOTE: opting out disables MFA on your account, which will block your access to internal systems until IT re-enables an alternative factor (authenticator app or hardware key).
Reply START to resume SMS as your second factor after opting out. You will need to complete the first-login handshake again on next login.
If you receive a login-attempt notification you did not initiate, reply 911 to alert the IT on-call. Someone will reach out within minutes and lock the account in question.
Employee phone numbers are stored only in Okta and our HR system. They are not sold, rented, or shared with any third party for any purpose. Twilio sees the numbers because it delivers the messages; it cannot use them for anything else under our service agreement.
The MFA messaging service is a separate A2P 10DLC campaign from any customer-facing program. We do not send marketing, promotional, or non-MFA content on it. If an employee opts in to a customer-facing program (e.g., Marketing) separately, those messages would come from a different number.
Standard carrier message and data rates may apply. We do not bill employees for the codes. Code delivery is best-effort: Future Automotive Group, Twilio, and your mobile carrier are not liable for delayed, misdirected, or undelivered messages — if you don't receive a code, use an alternate factor or contact IT.
Your Okta account has SMS configured as a second authentication factor. Codes fire on every new-device login to internal systems (Okta, the Titan operator console, CRM, DMS, payroll, email), every elevated-privilege action, and every password reset. You signed up for this during onboarding.
Yes. Okta supports Okta Verify, Google Authenticator, 1Password, and hardware keys (YubiKey). Contact itsupport@futurebayarea.com to switch your default factor.
Reply 911 to the SMS, or call the IT helpdesk at (925) 555-0142 immediately. Do not enter the code anywhere. Someone is likely trying to take over your account.
No. HR removes your number from Okta on your last day as part of the off-boarding checklist. If you are still receiving codes more than a week after leaving, email compliance@futurebayarea.com and we will investigate.
No. The Employee MFA messaging service is registered with The Campaign Registry under a separate A2P 10DLC campaign category from any of our customer-facing programs. We do not send any marketing or promotional content on this number.
Two places: the signed HR consent form (paper or DocuSign, retained per HR retention policy) and the Okta factor-enrollment record (timestamp, IP, device fingerprint). Both are available to compliance reviewers on request.
Need a screenshot of a signed HR consent form or an Okta enrollment audit trail for campaign verification? Email compliance@futurebayarea.com with the campaign ID and we will send a redacted sample within 1 business day.
Customer Care, Marketing, and MFA programs side by side — the page Twilio reviewers load first.
Full CCPA / CPRA privacy policy. The SMS callout at §5 #sms-sharing is the authoritative no-sharing disclosure.
Carrier and TCR campaign reviewers — email here for audit screenshots, consent flow evidence, and program details.